An alternative to an answering service for tradespeople

An answering service takes your calls and writes down messages. Standin answers your clients with your information, by email and on the phone, and files everything in your CRM.

Comparison

A person picks up for you, takes a message or an appointment, and passes it on to you.

Comparison
	An answering service	Standin
Starting price	An answering service: Flat monthly fee or per call, depending on the provider	Standin: Free, then 49 € a month (Pro) or 149 € a month (Max)
Free plan	An answering service: Rarely	Standin: Yes, with no time limit
Setup	An answering service: You give your instructions to the provider	Standin: The CRM is generated for your trade from a few sentences
Client requests	An answering service: A message passed on, the reply is still up to you	Standin: The copilot reads each request, creates the record and drafts the reply with your information
Phone	An answering service: Yes, that is what it does	Standin: The copilot picks up: included in Max, a 39 € monthly add-on on Pro
Built for	An answering service: Professionals who get many calls	Standin: Solo pros and small service businesses

A message taken is not an answer given

A good answering service keeps a call from ringing out, and a human voice is reassuring. But most of the time it writes down a name and a number, and you still have to call back. If you call back in the evening, the client has often found someone else.

Standin answers the actual question: the rough price, the lead time, the area you cover, based on what you taught it. What it does not know, it does not make up: it alerts you.

Email and phone in one place

Written requests matter as much as calls, and a phone answering service never sees them. Standin handles the emails you receive inside your CRM. The copilot can also pick up the phone: it is included in the Max plan, and it is an add-on to the Pro plan.

Every exchange, written or spoken, lands in the client's record, with its history.

Choose an answering service if

Your clients expect a human voice on every call.
You mostly get calls and almost never emails.
You need a personalized reception service, for example for a practice.

Choose Standin if

You want your clients to get a real answer, not just a message taken.
Some of your requests arrive in writing.
You want every exchange filed in your CRM without retyping anything.

Information about the other tool checked on September 16, 2026

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