Templates
The messages you never have time to write
Ready to copy, adapted in thirty seconds, written for people who work alone. No account needed to use them.
How to use them
Copy, replace what is in brackets, send.
Each page starts from one precise situation: a quote that goes quiet, an inquiry that lands while you are on a job, an invoice that drags. It gives three complete templates, says when to send them, and above all what not to write.
- 01Copy the template, then replace what is in brackets. The brackets are deliberate: a [first name] is spotted in a second, whereas an example name ends up sent as-is to a real client.
- 02Keep the messages short. These are deliberately shorter than what people write by instinct, because a long message gets skimmed and answered later, which means never.
- 03Respect the timing given. The right text sent three weeks too early lands like a bad follow-up: it is the rhythm that makes the difference, not the words.
Following up on a quote with no reply: 3 templates
Three ready-to-send follow-ups for a quote that went quiet, with the right timing and what not to write.
Answering a first inquiry: 3 templates
Three replies to a first inquiry: the instant acknowledgement, the full answer, and how to decline without losing the contact.
Chasing an unpaid invoice: 3 templates
Three escalating messages for an unpaid invoice, from the polite reminder to the formal notice, with the timing that keeps the relationship.
Auto-reply when you cannot answer: 3 templates
Three auto-replies that keep an inquiry alive while you work: on the job, out of hours, and on vacation.
Replying to a negative review: 3 templates
Three public replies to a negative review: when the customer is right, when they are mistaken, and when the review is not from a customer.
Asking a customer for a review: 3 templates
Three messages to get a Google review after a job: what to say in person, the next-day text, then a single reminder.
Appointment reminder messages: 3 templates
Three appointment messages by text or email: the confirmation, the day-before reminder, and what to send when nobody is home.
Turning down a job politely: 3 templates
Three ways to say no to a request without losing the customer: no availability, outside your area, or too small, each with an alternative.
Announcing a price increase: 3 templates
Three messages to announce a price increase to your regular customers, with clear notice and without apologizing.
After a declined quote: 3 templates
Three messages after a customer says no: thank them, find out why, and reconnect at the right time without pushing.
Letting a customer know about a delay: 3 templates
Three messages to warn a customer that you are running late, need to reschedule, or that a job is taking longer than planned.
Asking a customer for a deposit: 3 templates
Three messages to ask for a deposit before a job: with the estimate, at signing, and a reminder if the payment does not arrive.